1. Overview

This Privacy Policy explains how personal information is collected, used, stored, and protected in relation to the Membership.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information Collected

We may collect:

• Name and contact details

• Email address

• Payment and billing information (processed by third-party providers)

• Platform usage data

• Communications within the Membership

The Membership platform is not a clinical record system and we will generally not be obtaining sensitive health information from you.

3. How Information Is Used

Your information is used to:

• Provide access to the Membership and provide the services that are part of the Membership

• Communicate updates and events

• Manage subscriptions and payments

• Maintain platform functionality and security

We do not sell personal information.

4. Community Spaces

Information you post in community areas is visible to other members.

You are encouraged to:

• Share thoughtfully

• Avoid posting sensitive personal or health information

5. Storage, Security & Retention

Personal information is stored securely using reputable third-party platforms. We generally seek to minimise hard-copy materials and most of our records are electronic. 

Reasonable steps are taken to protect information from misuse, loss, unauthorised access, or

disclosure.

Information is retained only as long as necessary for its purpose or as required by law.

6. Overseas Disclosure

Some service providers (including platform and email services) may store data outside

Australia.

Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy

standards.

We will not store your sensitive information outside of Australia.

7. Access, Correction & Deletion

You may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion where legally permitted

Requests can be made via email to [email protected]

8. Privacy Complaints

Privacy concerns or complaints can be directed to:

[email protected]

We will respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner

(OAIC).

9. Updates to This Policy

This Policy may be updated from time to time.

Significant changes will be communicated where appropriate.

10. Contact

For privacy enquiries contact Chelsea at [email protected]